PRIVACY POLICY
(September 19, 2017)
Overview
The following policy (the “Policy”) will explain how your personal information will be treated as you use our Website, www.lostdogcafe.com (the “Website”) and its features or place an order for products from the Website. Personal information includes any information you provide to us, including your name, address, telephone number, e-mail addresses or credit card or payment information. This Policy is incorporated into, and part of, the Terms of Use for the Website, which govern your use of the Website in general.
Depending upon which of our services you are utilizing, the types of nonpublic personal information that we may collect include: (i) information we receive from you on applications, forms and in other communications to us, whether in writing, in person, by telephone or any other means; (ii) information about your transactions with us, our Affiliates, or others; and (iii) information we receive from a consumer reporting agency.
This Policy does not govern the manner in which we may use information we have obtained from any other source, such as information obtained from a public record or from another person or entity.
By visiting our Website, you acknowledge and agree that you have read this Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Policy. If you do not agree to all of the terms, conditions and practices set forth herein, do not access the Website or any of its pages, do not place an order for products through the Website, or submit any personal or confidential information online.
How We Collect Your Information
Our servers collect basic technical information. Generally, your e-mail address and all other personal information is collected only when you voluntarily provide that data while registering on our Website or for activities such as online ordering or participating in surveys, placing an order, or entering information on our Website. For example, we may collect your domain name, the address of the last URL you visited prior to clicking through to Lost Dog Café and your browser and platform type. We do this using cookies, pixels, web beacons, and/or GIF files. “Cookies” are small text files that identify an individual computer’s browser entering a website or other information about a website user, and are stored on a user’s hard drive. They allow the site to track that browser’s movement through the site over several sessions.
If you do not want a cookie placed on your computer as a result of using the Website, you may disable cookies altogether by modifying the Preferences section of your Internet browser. If you reject the cookie, you may be unable to use portions of our Website that require registration, some pages of the Website might not function properly, and the Website experience will not be capable of being tailored to you from visit to visit. If you have no problem accepting cookies, but wish to be informed of their use, you may turn on a warning prompt by modifying the cookie warning section also located in the Preferences section of your Internet browser. Please consult your web browser’s Help documentation for more information about how to turn cookies on and off for your browser. Cookies are placed on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties.
In addition, this Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, or by enabling the Do Not Track settings in your browser, however please note that if you do this you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How We Use Your Information
The information you provide helps Lost Dog Café understand how you use the Website. This allows us to recognize your needs and continue to make the improvements that are important to you and our customers.
Lost Dog Café and its subsidiaries (“Affiliates”) may use your information to: respond to specific inquiries or requests; to fulfill your orders and to process your transactions; and to send notices, offers and solicitations that may take the form of U.S. mail, telephone calls, e-mail and other methods of contact. We may share your e-mail address or mailing address with our Affiliates and service providers for this purpose (for more information please see the section entitled Sharing Information below). If you do not want us to send you mail or e-mail, or to call you to provide you with such promotional information, please see the section entitled Your Information and Opting-Out below.
From time to time, we may offer promotions or special opportunities on our Website. When you enter a promotion or respond to such opportunity, we will require the submission of your name, e-mail address and postal address. We will use this personally identifiable information for purposes of managing the promotion or opportunity in accordance with its rules, and may share this information with our Affiliates and service providers (for more information please see the section entitled Sharing Information below).
This Site Is Not Intended for Use By Children
Lost Dog Café does not knowingly collect personally identifiable information from, and we do not specifically market to, children under the age of 13 years old. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this Website.
If you are the parent or legal guardian of a minor, we may use your personal information to obtain parental consent for the minor’s use of this Website. Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide kid-friendly Internet environments.
Sharing Information
In the course of carrying out our operations and seeking to improve the content of the Website, we may transfer your personally identifiable information and other information that you submit on this Website to our offices, Affiliates, and service providers. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law, in accordance with your instructions or as set out below:
(I) Transaction Requirements: We may retain the services of third parties to perform functions or services on our behalf. We will require that these companies not retain, share, store or use personally identifiable information for any secondary purposes. However, we do not undertake to confirm, investigate, or police their practices.
(II) Affiliated Companies: We may provide all of the types of nonpublic personal information listed above to one or more of our Affiliates and service providers. Such service providers include, without limitation, financial entities, insurers, vendors and/or companies involved in the food services business. Furthermore, we may also provide all the information we collect, as described above, to companies that perform marketing services on our behalf, on behalf of our Affiliates or to other institutions with whom we or our Affiliates have joint marketing agreements.
(III) Joint Promotions: From time to time, we may join with third parties to provide specific services or products. When users sign up for these services or order these products, we will share only the names and other information that is necessary for the third parties to provide these services or products. These third parties are not permitted to use personally identifiable information except for the purpose of providing these services or products. However, we do not undertake to confirm, investigate, or police their practices.
(IV) Protection of Site and Others: We may preserve and have the right to disclose any information about you or your use of this Website without your prior permission if we have a good faith belief that such action is necessary to: (i) protect and defend the rights, property or safety of us or our Affiliates, other users of this Website, or the public; and/or (ii) respond to claims that any content violates the rights of third-parties. We also may disclose information as we deem necessary (1) to satisfy any applicable law, regulation, legal process or governmental request; (2) to pursue available remedies or limit damages we may sustain; and (3) to enforce our Terms & Conditions.
We will share aggregated demographic information with our Affiliates and other third parties. This type of information is not linked to any personally identifiable information that can identify any individual person.
Other Disclosure of Personal Information
Lost Dog Café will not otherwise use or disclose your personal information without your consent except (i) as described in this Policy, or (ii) as required by law. In the event that Lost Dog Café goes through a business transition, such as a merger, another company acquires Lost Dog Café or its Affiliates, or Lost Dog Café sells a portion of its assets, your personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, your personally identifiable information will be used in a manner different from that stated at the time of collection you will be given choice to opt out.
Other Sites
The Website may contain links to other websites. Unless otherwise expressly stated in the terms and conditions of use for such websites, all such websites are not owned, operated or controlled by Lost Dog Café and shall be governed by their own terms and conditions and privacy policy and not this Policy. We cannot control and are not responsible for the privacy practices or content of such other websites. Lost Dog Café encourages you to read the privacy statements of each and every website that collects personally identifiable information. This Policy is made a part of our Website Terms of Use (“Terms”).
Your Information and Opting-Out
If you do not wish to receive mailings or e-mails, or telephone contact concerning the Website or Lost Dog Café products or services, you may opt-out of receiving such marketing or promotional communications by emailing a written request to privacy@lostdogcafe.com. However, if you choose to opt-out of marketing or promotional communications, we reserve the right to contact you regarding technical support and any other matters that might affect our service to you, and/or your use of the Website, as applicable.
If your personally identifiable information changes (such as zip code, phone, e-mail or postal address), or if you no longer desire our services, you may correct, update or delete/deactivate your personally identifiable information. This can be done by e-mailing privacy@lostdogcafe.com.
E-Mail and Contact Forms
Lost Dog Café may retain the content of any customer inquiry or e-mail, or employment service or application web form or email that Lost Dog Café receives, the email address from which it is sent, and our response. Content and other information related to e-mails sent by users to Lost Dog Café may be used as testimonials or for other marketing purposes in accordance with the Terms of Use.
Site Security
We have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. However, no security system is perfect. We cannot guarantee the security of our Website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.
General Information
If you have any further questions or concerns about this Policy and use of personal information, please send them to privacy@lostdogcafe.com.
Lost Dog Café reserves the right to modify or supplement this Policy at any time. Changes to this Policy will be effective when posted. You are responsible for reviewing the current policy when you visit the Website. Your continued use of this Website is an acknowledgment and consent to any terms contained in this Policy, as it may be amended from time to time. We will use information in accordance with the Policy under which the information was collected. Even if you are no longer a customer, our Policy will continue to apply to the information you provided us. By visiting our Website, you acknowledge and agree that you have read this Policy and agree to the collection, use and other processing of your information in accordance with the practices described in this Policy. If you do not agree to all of the terms, conditions and practices set forth herein, you should cease use of the site immediately.
